Rich was very professional. Took in my Nissan Armada on a Monday for clicking noises and A/C not working properly. I told him it seems it could be the actuator, according to my internet search. Lol. He told me right away that if that was the issue, it was a big job and estimated $700-1000. He said he would check it out that day, but informed me that they had several cars from Saturday, since they are closed on Sunday. He called later that day to inform me it would cost around $550 and it was the bend door actuator. The next day, he called to say the car was done and since they completed the job in 1.5 hours less than estimated, they changed the other actuator as well since dash was completely removed for the first one. He also put in new cabin filter. The total cost was only $10 more than quoted, but much less than initial estimate. Great and professional service. Will definitely be using them again.